Congratulations on your approved application for your new home. So that you know what to expect moving forward, please note the following process;

(a) Confirmation – We will contact you by phone to advise you that your tenancy application has been approved.

(b) Deposit/Rent payment – You are then required to bring in one weeks rent to secure the property for which you will receive a receipt. This payment should be made immediately. Your Property Manager will advise you of your payment method options.

(c) Rent/Bond – Once your deposit is paid you will be advised the amount due for both rent and bond upon signing your lease. An appointment will also be scheduled for all parties to sign the lease and complete all paper work.

(d) Lease Agreement – ALL tenants listed on the Lease Agreement must come into the office to sign the required paperwork. This includes the Lease Agreement, Bond Lodgment Form etc. You are required to read these documents carefully and you are welcome to ask any questions.

Upon signing the lease, you will receive the following:

  • A fully signed copy of the Lease Agreement
  • Copy of the Bond Lodgement Form
  • 2 copies of the condition report
  • New Tenant Checklist
  • Keys to the property (note: this will only occur if the above takes place on your lease start date)
  • A copy of the By-laws if you are moving into a strata unit complex

Please also note the following:

Keys issued early. It is important to note we are unable to issue keys early, or grant access to the property any earlier than the allocated tenancy start date. An example of this is where access to the property is required to move boxes into a garage or bedroom, or a removal truck company requires access earlier due to their availability. Under no circumstances are we able to issue any keys earlier than the start date of the tenancy, for legal and security reasons.

For more information, please go to the Office of Fair Trading Website

Utility Connections

It is the tenants responsibility to ensure your power, gas, phone, internet, etc have been connected into your name prior to moving into the property.

Wanting us to get you connected?

Direct Connect is a free no-obligation service that will connect all your utilities on your behalf. Simply ask us and we can forward your request to Direct Connect on your behalf

Should you wish to arrange connections of yourself, here are some useful numbers:

Power and Gas

AGL (Gas or Electricity)                      131 245

Energy Australia (Gas or Electricity)  133 466

Telephone and Internet

Telstra                   13 22 00     (also has e-cards to notify change of address)

Optus                    13 33 45   

AAPT                    13 88 88   

Mail Redirection & Changing Address

Ensure that you let financial organisations, road departments and other important bodies know of your change of address. Alternatively, you can contact Australia Post to have your mail redirected for a set period of time.

Should you receive any mail addressed to either previous tenants or the landlords, please forward this to the office as soon as possible.

Removalist and Parking

Should you be moving into a strata unit complex, there may be some arrangements to be made with the building manager prior to moving in. Should this be the case, your Property Manager will advise you.

Contact Details

Once your new contact details are available like a landline phone number and postal address, (if different from your residential rental property address) please email your property manager with your new details.


Should you wish to copy keys it is important to note that upon vacating, we require all keys given to you at the tenancy commencement and any extra copies created during your tenancy period to be returned. If you change the locks during tenancy, you are obligated to notify your property manager and provide the office with a copy of the new keys.

Any lost or damaged keys, remotes and security fobs, must be replaced at the tenants expense.

Payment and Lodgement of Your Bond

Your bond will be lodged with Renting Services and you can expect confirmation from them indicating your lodgement number.

Property Condition Report

Please ensure that you return your signed/amended copy of your property condition report to us within 7 days of the tenancy start date. If this is not returned please be aware that the original inspection will be used for end of tenancy comparison, regardless of whether you agree to the original report or not.

For more information on completing and returning your condition report please see Office of Fair Trading Website


Before considering having either, Austar or Foxtel connected, tenants must first contact the Property Manager to seek permission.  Some Lessors and or Owners Corporations will not allow satellite dishes attached to the building, and in most cases written permission needs to be sought.

Tenant Contents Insurance

It is crucial that you affect your own tenant contents insurance.

It is important to note that should your goods be damaged or destroyed by circumstances affecting the owners property they are not insured by the owner. (i.e. fire, storm damage, power outages etc)

Example One: An electrical fault in the building starts a fire and the property is destroyed. Your possessions will not be covered by the owners insurance.

Example Two: You are away on holidays and the power cuts out due to an electrical fault in the building. Your return home to find your fridge/freezer goods spoilt. The owners insurance will not cover your fridge/freezer goods.

In all cases above, quality tenant contents insurance should cover your goods for these given examples. Please check with your insurer however for the cover they can provide you.